dhk91 Privacy Policy

1. Introduction

Welcome to the Privacy Policy of dhk91 ("we", "us", or "our"). This document governs how dhk91 collects, processes, stores, and protects the personal information of all users who access or interact with our platform at https://dhk91.asia (the "Platform"). We urge you to read this policy carefully before registering or engaging in any activity on dhk91.

dhk91 is Bangladesh's trusted online gaming destination. We provide cricket betting, live casino games, slots, crash games, and other interactive entertainment to players aged 21 and above. The protection of your personal data is of paramount importance to us, and we treat all information shared with dhk91 with the utmost confidentiality.

By accessing the Platform and creating an account, you acknowledge that you have read, understood, and agreed to be bound by the terms set out in this Privacy Policy. If you do not agree to this policy, please discontinue use of the Platform immediately.

2. Information We Collect

dhk91 collects information in three primary ways: information you provide directly, information collected automatically when you use the Platform, and information obtained from third-party service providers who assist us in delivering our services.

Information You Provide Directly

• Full name, date of birth, and gender (for account registration and age verification — players must be 21+).
• Mobile phone number and email address for account communications and two-factor authentication.
• National identity card (NID) number or passport details submitted for KYC (Know Your Customer) verification.
• Financial information such as bKash, Nagad, or Rocket mobile wallet numbers used for deposits and withdrawals.

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers.
• Usage data such as pages visited, time spent on the Platform, betting history, game session logs, and click patterns.
• Geolocation data (city or region level, not precise GPS) to support fraud detection and regulatory compliance.

Information from Third Parties

• Identity verification results returned by our KYC service provider to confirm your identity and eligibility to play.
• Transaction confirmation data from payment processors including bKash, Nagad, and Rocket.
• Fraud risk scores or alerts from security intelligence partners used to protect all users on the Platform.

3. How We Use Your Information

dhk91 uses your personal data solely for the following legitimate purposes. We do not use your data for any purpose not listed here without first seeking your explicit consent:

• Account creation, verification, and management — including KYC compliance for players aged 21 and above.
• Processing deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Personalising your experience by recommending relevant games, promotions, and tournaments based on your activity.
• Sending transactional notifications such as deposit confirmations, bonus credits, and account security alerts.
• Detecting, investigating, and preventing fraudulent transactions, cheating, multi-accounting, and other prohibited activities.
• Complying with applicable laws, responding to lawful requests from authorities, and meeting responsible gaming obligations.

Where we wish to use your data for direct marketing purposes (such as promotional SMS or email campaigns), we will always obtain your prior consent and provide a clear opt-out mechanism in every communication.

4. Sharing Your Information

dhk91 does not sell, trade, or rent your personal information to any third party for commercial purposes. We share data only in the limited circumstances described below, and in each case only the minimum data necessary is disclosed:

Service Providers

We engage trusted third-party vendors to help operate the Platform. These include payment processors (bKash, Nagad, Rocket), KYC identity verification providers, cloud hosting services, customer support tools, and analytics platforms. All service providers are contractually obligated to use your data only to fulfil the specific service requested and to maintain appropriate security standards.

Legal Obligations

We may disclose personal information when required to do so by law, court order, or lawful request by a governmental or regulatory authority. In such cases we will only provide the data specifically requested and, where permitted, will notify you of the disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of dhk91's assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and given the opportunity to request deletion of your data before the transfer is completed.

5. Cookies and Tracking Technologies

dhk91 uses cookies, pixel tags, and similar tracking technologies to enhance your experience, maintain your session, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies — required for the Platform to function correctly, including maintaining your login session and security tokens.
• Analytics Cookies — used to understand how users navigate the Platform so we can continuously improve performance, layout, and content relevance.
• Preference Cookies — store your settings such as language preference, so the Platform remembers your choices between visits.

You may disable or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair certain Platform features, including the ability to remain logged in or complete a payment transaction.

6. Data Security

dhk91 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting who can view personal records, and regular security audits conducted by independent specialists.

While we take every reasonable precaution to secure your data, no digital system is entirely immune to risk. In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with our incident response protocol, and take immediate steps to contain and remediate the breach.

7. Data Retention

dhk91 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable laws and regulations. Account information is typically retained for the duration of your active account plus a period of up to five years after account closure to meet regulatory and anti-money laundering (AML) obligations.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you as an individual. If you request account closure, we will action that request within 30 days, subject to any legal retention obligations that may require us to retain certain records for a longer period.

8. Your Rights

As a user of dhk91, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided in the Contact section of this policy:

• Right of Access — you may request a copy of all personal data dhk91 holds about you.
• Right to Rectification — you may request correction of inaccurate or incomplete personal data.
• Right to Erasure — you may request deletion of your personal data, subject to any overriding legal obligations.
• Right to Restriction — you may request that we restrict processing of your data in certain circumstances (for example, while an accuracy dispute is pending).
• Right to Withdraw Consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We aim to respond to all valid rights requests within 30 calendar days. If a request is complex or numerous, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

9. Third-Party Payment Providers

dhk91 integrates with third-party mobile financial services including bKash, Nagad, Rocket, and Upay to facilitate fast and convenient deposits and withdrawals in Bangladeshi Taka (BDT). When you initiate a transaction through one of these providers, you are subject to that provider's own privacy policy and terms of service in addition to this policy. dhk91 only receives transaction confirmation data (amount, reference number, success or failure status) and does not have access to your mobile banking credentials or PIN.

We strongly recommend that you review the privacy documentation of each payment provider you choose to use. dhk91 is not responsible for the data practices of these independent third-party service providers.

10. Children's Privacy

dhk91 is strictly an adult platform. All users must be 21 years of age or older to register an account or engage in any gaming or betting activity on the Platform. We do not knowingly collect any personal data from individuals under the age of 21. Age verification is a mandatory step during the registration process.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems and close the relevant account. If you believe a minor has registered on our Platform, please notify us immediately at the contact email below.

11. Changes to This Privacy Policy

dhk91 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify registered users via email or an in-app notificationat least 14 days before the changes take effect.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dhk91 handles your personal data, please reach out to our dedicated privacy support team. We are committed to addressing all enquiries promptly and transparently.

You can reach us by email at: [email protected] — please include your registered account username and a brief description of your query so we can respond as efficiently as possible.